Something broken, confusing, or merely annoying? Start here. Turning it off and on again is allowed, but not a prerequisite.
When contacting support
Please include as much of this as you can:
- The app and app version
- Your device and operating system version
- What you expected to happen
- What happened instead
- Steps that make it happen again
- Redacted screenshots, recordings, or logs when useful
Please keep the secrets secret.
Do not send passwords, API keys, private documents, or unredacted logs. A small example is usually more useful anyway.
App Store purchases
Apple handles billing and refunds. I can help with how an app behaves, but I cannot change an App Store transaction.
Open source
For an open-source project, a GitHub issue is usually the best public record. The contact form is still fine when you are not sure where the problem belongs.